Refund policy

Due to the nature of our products, please review this policy carefully before placing an order.

Returns

Because many of our items are made-to-order, custom, or digital, we do not offer a standard 30-day return policy.

Eligible Returns (Physical, Non-Custom Items Only)

Returns may be requested within 7 days of delivery only if:

  • The item is unused, unworn, and unwashed

  • Original tags and packaging are intact

  • The item is not custom, personalized, print-on-demand, DTF transfer, digital, or final sale

Proof of purchase is required.

To request a return, contact us at:
📧 neyfranklindiaz@gmail.com

Returns sent without prior approval will not be accepted.

If approved, return shipping instructions will be provided. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Non-Returnable Items

The following items are final sale and not eligible for return or refund:

  • DTF Transfers

  • Print-on-Demand Apparel

  • Custom or Personalized Items

  • Digital Downloads

  • Sale items

  • Gift cards

Due to production and hygiene standards, these items cannot be resold once delivered.

Damages & Order Issues

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos of the item and packaging

We will review the issue and, if approved, provide a replacement or refund.

DTF Transfer Disclaimer

DTF transfers require proper heat-press application.
A MOM CREATING is not responsible for:

  • Application errors

  • Incorrect temperature, pressure, or peeling method

  • Fabric incompatibility

DTF transfers are final sale unless damaged upon arrival.

European Union Customers

At this time, A MOM CREATING does not ship to the European Union.
If EU shipping becomes available in the future, applicable cooling-off period laws will be honored as required.

Refunds

Once an approved return is received and inspected:

  • You will be notified via email

  • Approved refunds will be issued to the original payment method within 7–10 business days

Please note that processing times may vary depending on your bank or card provider.

If more than 15 business days have passed since approval, please contact us at:
📧 neyfranklindiaz@gmail.com

🤍 Questions?

We’re happy to help!
Please reach out before filing a chargeback — we’re here to make things right.